Terms and conditions

Terms and conditions.

General Information
Legal name: Isaksen Design ApS.
Clothing company
CVR. no. 31621348
Hvidsværmervej 147 1sal.
2610 Rødovre
+45 87 68 04 14 / + 45 28 10 37 22

Isaksen design Aps accept payment by Dankort / VISA, VISA, VISA Electron, MasterCard. All amounts are in EUR. Danish kroner and incl. VAT)

Isaksen Design ApS. Ensure delivery by Post Denmark (unless otherwise indicated) to the beneficiary on the date which is desired in order. Timely delivery requires however that Post Denmark over the day-to-day delivery. If there are delays with Post Denmark, this will delay the delivery accordingly in relation to the desired delivery date. Post Danmark's about quality of supply is a minimum 97% of letter packages and minimum 99% of the parcel. Note however that these percentages are average and can cover large local and temporary variations. Isaksen Design ApS can not be held responsible for delays in Post Denmark. In cases of very late (several days) or outright defaulted supplies forward Isaksen Design ApS obviously a new delivery without charge.
The delivery time for goods - Delivery to Bornholm and some small islands are not included in Post Danmark's goal of day-to-day delivery, with shipments to these areas in some cases can last 2 days. Isaksen Design ApS. Is always based on day-to-day delivery. As sender you may want. choose the delivery date Èn day earlier to compensate for this.
Delivery to the Faroe Islands, Greenland and abroad also happens with Post Denmark

If you regret your purchase (withdrawal)

You have 14 days to cancel when you shop with us.

The withdrawal period will expire 14 days after the day you;
a) receive your product
b) get the last good physical possession, when it comes to an agreement on several items that have been ordered in one order and delivered separately
c) get the last lot or the last part in physical possession, when it comes to an agreement on the delivery of a product, which consists of several lots or pieces

You must, within 14 days of receipt notify us that you want to cancel your purchase. The notice must be given by Tel: 22 25 39 49. In your message, make us clearly aware that you want to use your right of withdrawal.

You can not undo by simply reject the goods without giving us clear communication on this.

You must send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase. You have to bear the direct cost of returning the goods.
In return, you are responsible for that goods are packed safely in.
You bear the risk from the time of delivery of the goods.

Grading, when you send it back
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is proven beyond what is described above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.

In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use.

Repayment of the purchase amount
If you regret your purchase, you get of course the amount you have paid us back. In the event of an impairment, as you are liable to be deducted from the purchase amount.

If you use your right of withdrawal, we will refund all payments received from you, without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent back the.

If you regret your purchase, the item must be sent to:
Isaksen Design ApS.
Hvidsværmervej 174 1sal.
2610 Rødovre

What should I send back?
You must attach a copy of the order confirmation. The expedition goes faster if you also fill out our form / standard withdrawal form.

Note We do not receive packages sent by fax. COD.

If there is something wrong with the item (warranty)

Sale of Goods Act shortage rules apply to purchases.

When you shop at you have the 24-month warranty. This means that you basically get it repaired or replaced, refund or reduction in price, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

How soon should I advertise?
You must complain within "reasonable time" after you have discovered the defect in the product. If you advertise within two months after the defect is discovered, the claim is always timely.

We will refund reasonable freight costs
If the complaint is justified, we will refund your (reasonable) shipping costs.

Product should be sent to:
Isaksen Design ApS.
Hvidsværmervej 174 1sal.
2610 Rødovre

We need the following information when sending the product to us
When you return the product, please state what the problem is as detailed as possible.

Note We do not receive packages sent by fax. COD or the like.

Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

What do we do with your personal information (Privacy Policy)
For you to enter into an agreement with us, we need the following information:

E-mail address

We record of your personal information for the purpose of delivering goods to you.

Personal information registered with Isaksen Design ApS. And kept for five years, after which data are deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.
Director and Lars Sorensen for Isaksen Design ApS. Have access to the information recorded about you.

The controller on Lars Sorensen.

Information provided to transmitted or sold in any way to third parties and we will record any sensitive personal information.

As registered with Isaksen Design ApS. You always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to Isaksen Design ApS. Via email

If you have a complaint about your purchase, please contact If we fail to find a solution, you can file a complaint with the relevant boards in the field, if conditions are met. Consumer Complaints Board. Address: Carl Jacobsen Vej 35 2500 Valby Phone: 41 71 50 00 Email:

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